Draft - VeriSM™ - A service management approach for the digital age

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VeriSM™ - A service management approach for the digital age

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.
Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.

Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand:
- How does the organization enable and deliver value?
- What are the supply chains within an organization that support value delivery?
- How do the individual capabilities contribute to or support these supply chains to deliver value?

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Publisher: Van Haren Publishing
hardcopy: 9789401802406
eBook: 9789401802413
eBook(s): 978940180240E
ePub: 9789401802598

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VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?
Extra informatie
Extra informatie
Artikelnummer 978940180240C
isbn 978940180240C
nur-code 801
Publisher Van Haren Publishing
Uitgeef Datum 2017-12-19
Producttype Books
Publish Year 2017
Language english
Categorieen IT & IT Management
Standards VeriSM
Serie Nee
edition 1
pages Nee
Height (cm) Nee
Width (cm) Nee
Length (cm) 24
Weight (Kg) 0.5
Standaard 99999
eLibrary Downloadbaar Ja
Omschrijving Nee
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